Forrester has just released their annual Customer Experience Index (CxPi), which ranks 114 firms across various industries like retail, mobile network operators, manufacturers, ISPs and more. Surprisingly, the list does not include any internet or software companies. That’s right. It attempts to ranks the top firms providing great customer experiences but you will not find Google, [...]
Posts Tagged ‘yahoo’
Forrester’s Customer Experience Index released, but where’s Google, Yahoo and Microsoft?
Posted in Technology, tagged customer experience index, cxpi, forrester, google, microsoft, yahoo on December 16, 2008 | Leave a Comment »
Is Brian McAndrews on his way to become Yahoo’s new CEO?
Posted in Technology, tagged brian mcandrews, microsoft, yahoo on December 4, 2008 | Leave a Comment »
Microsoft announced a few hours ago that Yahoo’s Qi Lu will become President of Online Services Groups and that Brian McAndrews, Senior Vice-President of Microsoft Advertising will be “transitioning out of Microsoft”.
My guess is that McAndrews, former CEO of aQuantive, has to decided to leave Microsoft to become Yahoo’s new CEO. As he has not received the [...]
